2016

Energized
by tomorrow

2016

Energized
by tomorrow

Since our earliest days as Utah's first health insurer, we've been inspired and energized to create change. More than 70 years later, we continue to draw inspiration from leaders and entrepreneurs throughout our state who are relentlessly pursing innovation, and from our members, who deserve a best-in-class health care experience.

We believe you deserve health care that's designed around your unique needs. So we're building tools that connect you to the care you need and provide you with a more streamlined experience.

Navigating health care can be challenging. At Regence, our role is to be a steady partner who stands behind you and advocates on your behalf—so you can get the most value for your dollar.

We're passionate about making a difference in the communities we serve. By donating our time, talents and financial resources, the Regence family is proud to say we've helped improve the quality of life for our neighbors here in Utah.

Reflecting and looking ahead

Regence and our family of companies are approaching a century of service. That is an exciting and humbling milestone. Thank you for your trust and partnership. As we reflect on our evolution and look forward to our future, we're relentlessly focused on transforming your health care experience. Here's to a bright year ahead for the health of Utahns.

Regence BlueCross BlueShield of Utah
is an Independent Licensee of the Blue Cross and Blue Shield Association

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A word from
Jennifer Danielson

Plan President
Regence BlueCross BlueShield of Utah

Since our earliest days as Utah's first health insurer, we've been inspired and energized by the challenge of leading change. More than 70 years later, we continue to draw inspiration from leaders and entrepreneurs throughout our state who are relentlessly pursuing innovation, and from our members, who deserve a best-in-class health care experience.

As the trusted partner of nearly 500,000 Utahns, we are continuously striving for improvement on your behalf. In 2016, we collaborated with Utah physician groups to refine and expand our forward-looking care management model. The results? In a single year, we and like-minded providers were able to drive down hospital readmission rates by 28 percent and improve key cancer screening rates for women by 10 percent. We introduced responsive new apps that make it faster and easier for you to make informed health decisions. And we're relentlessly working on tools that personalize your care experience so we can better anticipate your needs and support you through every step of life.

While we made strong progress in 2016 on your behalf, know that we are not easing up. Moving forward, we're leveraging our market-leading financial stability and innovative partnerships to bring more accountability to health care. Tomorrow holds the possibility for transformation. We're excited to embark on that journey alongside you.

© 2017 Regence BlueCross BlueShield of Utah. All Rights Reserved.

Regence BlueCross BlueShield of Utah is an independent Licensee of the Blue Cross Blue Shield Association.

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We believe you deserve health care that's designed around your unique needs. So we're building tools that connect you to the care you need and provide you with a more streamlined experience.

When you're on the go, you can now easily learn about your benefits

This starts at regence.com with your personalized Member dashboard that simply and clearly spells out your benefits information. Using our Find a doctor tool, you can search and compare providers and facilities based on network, costs, quality ratings and patient feedback—all taking into account your specific benefits. And when you're on the go, you can now easily learn about your benefits—as well as health-related discounts and wellness tips—through our text and email outreach.

Improving your health care experience is also about speaking your language. We've
re-written our member communications to be more clear and concise. Our newly redesigned Explanation of Benefits statement makes it easier for you to reconcile a doctor's bill against a paid claim, understand how your benefits were applied and easily identify your financial responsibility.

Convenience and clarity, tailored to meet your needs: That's the health care experience we're striving to create.

Regence mobile app: Benefits at your fingertips 24/7


With our Regence mobile app, you get on-the-go access to your health benefits. Using secure sign-in (including fingerprint technology), you can easily find in-network doctors and urgent care facilities, review your claims, see where you stand with your deductible and much more. The app also conveniently stores your member ID card for anytime, anywhere access.

A better Rx solution for your health and your wallet

As costs continue to rise for medications, we're excited about helping address this issue through our promising new partnership with MedSavvyTM. Piloted in 2016, this comparison tool helps consumers and providers make smart, informed decisions about prescription drugs by comparing their effectiveness and cost. Here's how it works:

  • Search and compare medications using a pharmacist-created tool
  • Access report card-style grades based on proven evidence-based medication assessments
  • See costs for primary and alternative treatment options
  • Get questions answered by knowledgeable pharmacists

Early feedback has been overwhelmingly positive, and we look forward to getting this helpful tool in the hands of more people in 2017.

 

Palliative care: A holistic approach for those who need it most

Health care should be patient-centered, family-oriented and compassionate. This is especially true for those being treated for a serious illness or significant injury. That's why we provide the industry's most comprehensive palliative care benefit. This is not the same as hospice care, which is a separate benefit. Palliative care is focused on relieving the symptoms, pain and stress caused by a serious illness or significant injury. People may need it at any stage of life, with or without treatment meant to cure the condition.

Bernice and Leonard's story

Bernice, Leonard's wife, was diagnosed with advanced-stage cancer. Leonard requested assistance from Regence Personalized Care Support. As the director of palliative care at a local university, he understood how crucial palliative care was to his wife's quality of life—and to him and their children.

"You've been such a relief
and help caring for me"

He asked, "Do you have a program that allows us to coordinate my wife's care in a home setting?" The answer was, "Yes, we do." He told us that he wanted to enjoy his remaining time with his wife, not worrying about who would take care of her.

 

 

"We will take care of the details; you just focus on your time with her," their Regence case manager said.

Regence took care of all the complex details in coordinating a unique combination of home hospice and palliative care.

A few weeks later, Bernice called: Leonard had also been diagnosed with advanced-stage cancer. "You've been such a relief and help caring for me," she said. "Would you be willing to care for my husband, too?"

Regence heard from Leonard and Bernice's children a few months later. They expressed their deep gratitude for our help in making their parents' last days comfortable and worry-free.

© 2017 Regence BlueCross BlueShield of Utah. All Rights Reserved.

Regence BlueCross BlueShield of Utah is an independent Licensee of the Blue Cross and Blue Shield Association

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Navigating health care can be challenging. At Regence, our role is to be a steady partner who stands beside you and advocates on your behalf—so you can get the most value for your dollar.

As a nonprofit, our sole focus is on supporting you: our members. Since we're not beholden to shareholders or quarterly profit reports, we can put more resources into improving your care while holding the line against rising costs. From the steps of the state capitol to physicians' offices throughout Utah, we're doing just that.

We collaborate with doctors and hospitals on value-based provider arrangements that improve the quality and affordability of your care. Our networks balance access with fostering more coordinated care, all in the name of better health outcomes and patient satisfaction. And we're advocating for more transparency and affordability from for-profit pharmaceutical companies.

Where your Regence premium dollar goes

You want a partner who not only has your back, but protects your wallet too. We take that responsibility to heart. As health care continues to evolve, we stand behind you, working to improve your care while keeping costs in check.

© 2017 Regence BlueCross BlueShield of Utah. All Rights Reserved.

Regence BlueCross BlueShield of Utah is an independent Licensee of the Blue Cross Blue Shield Association.

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We're passionate about making a difference in the communities we serve. By donating our time, talents and financial resources, the Regence family is proud to say we've helped improve the quality of life for our neighbors here in Utah.

Regence and its Utah employees contributed $755,809 and 813 volunteer hours to nonprofits over the course of 2016.

We are proud to partner with the Utah Food Bank in sponsoring East Midvale Elementary School's Mobile Food Pantry. The pantry provides low-income children and families facing hunger with healthy, kid-friendly staples, including as much fresh food as possible. Between 10 and 20 Regence volunteers staffed the unit for the entire school year, ultimately serving a total of 830 families with almost 15,000 meals.


Top: Utah Food Bank Mobile Pantry

Left: Utah Pride Festival

Right: United Way Day of Caring

The good health and happiness of our Utah neighbors is precious. That's why we supported the Huntsman Cancer Foundation, which provides 100,000 highly specialized cancer treatments to people from the Intermountain West.

Regence is also a supporter of YWCA Utah, an invaluable organization dedicated to promoting peace, justice, freedom and dignity for all. Regence employees collected school supplies that the YWCA used to help all children enjoy a strong start to the school year. And during our Season of Giving, our employees in Utah collected household items for the YWCA's downtown shelters that house women and children escaping domestic violence.

As a local and regional leader, our investments in communities throughout the state help ensure those communities are as healthy as the members we serve.

© 2017 Regence BlueCross BlueShield of Utah. All Rights Reserved.

Regence BlueCross BlueShield of Utah is an independent Licensee of the Blue Cross Blue Shield Association.